Frequently Asked Questions

ValaeSIM is a global eSIM marketplace that lets you buy and activate mobile data plans for 190+ countries — entirely digitally. No physical SIM card, no roaming charges from your home network.

An eSIM (embedded SIM) is a digital SIM card built into your smartphone. Instead of inserting a physical card, you scan a QR code to install a plan. You can store multiple eSIM profiles on one device and switch between them.

Traditional roaming charges can be 10–100× more expensive than local rates. ValaeSIM gives you local data rates for each destination. There are no surprise bills — you pay upfront for exactly the data you need.

Yes, your device must be SIM-unlocked to add a third-party eSIM. If your phone was purchased directly (not subsidised by a carrier), it is likely already unlocked. Contact your carrier to unlock it if needed — this is usually free.

Each eSIM plan is tied to one device. Once scanned and installed, the QR code cannot be used again on another device. If you need data on multiple devices, purchase separate plans for each.